What we do
The Public Fundraising Regulatory Association (PFRA) works with councils to manage street and doorstep ‘face-to-face’ (F2F) fundraising.
We are the self-regulatory membership body for charities and agencies carrying out street and doorstep Direct Debit fundraising.
We work with councils to set up co-regulatory voluntary agreements. Click on the following links to see how PFRA can help your local authority.
News and Information
If you have a complaint
Councils wishing to report a breach of their Site Management Agreement should contact the PFRA directly on 020 7401 8452.
Members of the Public:
All complaints from members of the public should, in the first instance, be directed to the charity concerned. A full list of charities working in the UK can be found using the following links:
Charities in Scotland:
Charities in Northern Ireland:
However, if the charity is unable to satisfy your complaint, then the issue should be raised with the FRSB (Fundraising Standards Board) – the body responsible for adjudicating charity related complaints across the whole of the UK.
Click here for their details: http://www.frsb.org.uk/complaints/
PFRA on Twitter
- @IslingtonBC @BalchinJames hi James were the 'chuggers' you mentioned collecting on behalf of a charity? If so, do you know which one?
- Lots of interest in the PFRA's Site Management Agreements at the #LGAConf15 today @LGAcomms http://t.co/HYBEpQtHGC
- Sunny Bournemouth! Looking forward to meeting local authority stakeholders at our first @ctsi_uk conference #ctsiconf http://t.co/AJ5mHmgWef
- @NCVO hail @ThePFRA penalty points system to strengthen fundraising self-regulation tinyurl.com/pj4lx5k
- #PFRAAGM @RobWilson_RDG PFRA regulatory agreements with local areas "an example of how self-regulation should work"