What we do
The Public Fundraising Regulatory Association (PFRA) works with councils to manage street and doorstep ‘face-to-face’ (F2F) fundraising.
We are the self-regulatory membership body for charities and agencies carrying out street and doorstep Direct Debit fundraising.
We work with councils to set up co-regulatory voluntary agreements. Click on the following links to see how PFRA can help your local authority.
News and Information
If you have a complaint
Councils wishing to report a breach of their Site Management Agreement should contact the PFRA directly on 020 7401 8452.
Members of the Public:
All complaints from members of the public should, in the first instance, be directed to the charity concerned. A full list of charities working in the UK can be found using the following links:
Charities in Scotland:
Charities in Northern Ireland:
However, if the charity is unable to satisfy your complaint, then the issue should be raised with the FRSB (Fundraising Standards Board) – the body responsible for adjudicating charity related complaints across the whole of the UK.
Click here for their details: http://www.frsb.org.uk/complaints/
PFRA on Twitter
- Congratulations to PFRA members @FIL_UK who won IoF award last night for best individual giving partner.
- PFRA Appoints New Head of External Relations | PFRA pfra.org.uk/publications_a…
- William Shawcross reappointed as chair of the Charity Commission | Third Sector thirdsector.co.uk/article/1331637
- File on time: 10 tips on submitting your charity's annual accounts gu.com/p/456ep/stw
- (...) & 'do we have the right rules in place for telephone & door-to-door fundraising?' - what do you think? #iofdebates