What we do
The Public Fundraising Regulatory Association (PFRA) works with councils to manage street and doorstep ‘face-to-face’ (F2F) fundraising.
We are the self-regulatory membership body for charities and agencies carrying out street and doorstep Direct Debit fundraising.
We work with councils to set up co-regulatory voluntary agreements. Click on the following links to see how PFRA can help your local authority.
News and Information
If you have a complaint
Councils wishing to report a breach of their Site Management Agreement should contact the PFRA directly on 020 7401 8452.
Members of the Public:
All complaints from members of the public should, in the first instance, be directed to the charity concerned. A full list of charities working in the UK can be found using the following links:
Charities in Scotland:
Charities in Northern Ireland:
However, if the charity is unable to satisfy your complaint, then the issue should be raised with the FRSB (Fundraising Standards Board) – the body responsible for adjudicating charity related complaints across the whole of the UK.
Click here for their details: http://www.frsb.org.uk/complaints/
PFRA on Twitter
- IoF and PFRA recruit for new Head of Media & Public Affairs | PFRA pfra.org.uk/publications_a…
- @david3012 @donatewhywouldI @IanMacQuillin @GSwinburn @DebAllcockTyler Absolutely. tinyurl.com/oh5npdm
- @donatewhywouldI @IanMacQuillin @GSwinburn @CityofYork @david3012 @DebAllcockTyler Those that do are subject to tough financial penalties.
- @david3012 @donatewhywouldI @IanMacQuillin @GSwinburn @DebAllcockTyler List of all our members is here tinyurl.com/qjpako5
- @donatewhywouldI @IanMacQuillin @GSwinburn @CityofYork @david3012 @DebAllcockTyler 100+ authorities and counting would suggest so!