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Privacy Policy

Our use of cookies

This website uses the Google Analytics tool to analyse how visitors use the site. This analytical tool uses 'cookies'. Cookies are text files that are placed on your computer, to collect standard internet log information and visitor behaviour information anonymously.

The information generated by the cookie about your use of the PFRA website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

PFRA will not use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site nor will it allow our members or any third party. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google Analytics tool.

Google will not associate your IP address with any other data held by Google. Neither the PFRA nor Google will link, or seek to link, an IP address with the identity of a computer user.

 

Further information about cookies

Law firm Pinsent Masons maintains the pages of aboutcookies.org, which has answers to some frequently asked questions.

 

Disabling and enabling cookies

You can accept or decline cookies by modifying the settings on your browser by visiting aboutcookies.org, selecting the name of your browser and following the instructions on controlling cookies

 

Details submitted through PFRA Contact forms

Our policy use of details submitted via the online PFRA forms are as follows:

1 ‘Contact Us’

  • Addresses of members of the general public are only retained for the purposes of reply.
  • Email addresses are not otherwise retained.
  • We do not pass email addresses on to any third party.
  • We treat enquiries from charities, local authority officers, etc. as professional contacts and retain contact details for as long as we expect the professional relationship to endure.
  • We will delete any details of professional/stakeholder contacts we hold on request.

2 ‘Do you want to make a complaint?’

  • Addresses associated with our online complaints form are held live for the purposes of dealing with the complaint.
  • They are retained for a year for the purposes of follow-up complainant satisfaction surveys and to allow us to compile end of year complaints statistics.
  • Contact details of complainants are only passed to the organisations they are complaining about with their express permission.
  • E-mail addresses are not passed to any third party.

3 ‘Need an SMA?’

  • All correspondence and contact details of anyone requesting a Site Management Agreement are treated as professional contacts.
  • Contact details are retained for as long as we expect the professional relationship to endure.
  • We will delete any details of professional/stakeholder contacts we hold on request.

4 Membership application form

  • All contact details will be retained for the period of membership.
  • Contact details of any unsuccessful applicants to membership will not be retained
  • We will not pass our members’ details to any third party organisations.