PFRA phased in a three stage programme of doorstep quality control in October 2011.
Stage 1 – Inspection of training programmes. PFRA’s standards team will attend training sessions to assess how well the requirements of the code and Rule Book are communicated to fundraisers. PFRA staff have already attended training run by doorstep agency Tim Lilley Fundraising Consultancy, while Greater London Fund for the Blind, which is setting up an in-house team, has invited PFRA to attend its training.
Stage 2 – Shadowing of fundraising teams. Within the next six months, PFRA’s standards team intend to begin shadowing fundraising to observe how they operate on the ground.
Stage 3 – Feedback process. Within a year, PFRA aims to have in place on our website a customer feedback mechanism whereby members of the public can post comments and observations about doorstep F2F. This will not be a complaints process as there is already an established PFRA complaints process that any resident can use.