The PFRA will respond to and deal with complaints made directly to us about F2F fundraising (street and/or door) or prospecting, relating to:
A breach of the IoF Face-to-Face Activity Code of Fundraising Practice.
A breach of a Site Management Agreement (SMA)
…that are made by
- Local authority officers (licensing, trading standards etc) or elected members
- Police officers (in an official capacity)
- Other regulatory or governmental bodies
- Members of the public
- Any others at the discretion of the relevant PFRA staff member
PFRA does not deal with complaints about charity cash collections.
For full details, download our Complaints Procedure document.