23/11/10
PFRA began mystery shopping of street fundraisers in Sheffield (pictured) and Manchester during the first week of November.
The two cities join London, Bristol, Oxford, Cambridge, Glasgow and Edinburgh as places in the UK where PFRA uses Mystery Shoppers Ltd to spot check fundraisers to ensure they comply with the Institute of Fundraising code of practice.
And with the appointment of Marcus Letts this month as a PFRA’s new compliance officer, PFRA expects to extend coverage to other towns and cities.
Nick Henry, PFRA’s head of standards, says: “We mystery shop in the south and in Scotland, but have nothing presently in the north of England.
“Sheffield and Manchester seemed appropriate places to start the expansion of our mystery shopping programme as we have recently begun talks with both councils about Site Management Agreements.
“However, with our expanded in-house capacity, we will certainly be commencing ad hoc spot checks in towns and cities where we already have SMAs.”
Marcus Letts, 24, has worked as a street fundraiser and team leader for PFRA members Gift Fundraising and Urban Leaf and has also worked as a telephone fundraiser with NTT. Marcus’s roles and duties can be viewed by following the link on this page.
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